The terms and conditions governing your use of the Speedi app.
Welcome to Speedi
Speedi is a Saudi e-commerce app offering fast delivery for all your daily needs. Our mission is to simplify your shopping journey with affordable prices, quick delivery, and access to one of the largest retail partners in the Kingdom.
We provide a user-friendly app featuring thousands of products at competitive prices, allowing you to select your preferred delivery time. At Speedi, we leverage the latest technology to ensure a seamless shopping experience, high-quality products, and cost-effective deals. Relax and let us handle your shopping—download the app now!
By using the Speedi app, you agree to comply with these Terms and Conditions in full. This agreement applies to all pages and links within the app. By creating an account, you confirm that you have read, understood, and accepted these terms. The app refers to “Speedi,” “we,” or “us.”
The app may be updated periodically. While we strive for accuracy, Speedi makes no guarantees regarding content accuracy, completeness, or timeliness.
Product appearances may vary due to packaging differences, seasonal promotions, or special offers.
All intellectual property rights related to data, images, shopping lists, or other materials in the app are owned by Speedi.
App maintenance may result in brief downtime; Speedi cannot guarantee uninterrupted access.
The app may be used for browsing, purchasing, and managing accounts only. Sharing personal account data is prohibited.
Delivery and assembly fees are charged as displayed during checkout.
Service fees are non-refundable and cannot be cancelled once the order is in progress.
Refunds apply only to the product value, not to service fees.
Customers failing to receive their order may be charged in full or in part.
Perishable or non-returnable items may still be charged.
Refunds are processed within 14 business days of order cancellation.
Speedi may refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.
Additional verification may be requested before accepting an order.
Orders may be canceled if no one is available to receive them within 10 minutes of the delivery attempt.
Orders can be canceled or delivery times changed by contacting customer service.
Cancellation after processing or delivery initiation may incur service fees.
Customers are not entitled to dispute Speedi’s decision regarding cancellations or delays.
If products are unavailable, Speedi may provide alternatives or remove them from the order.
Orders are assembled with products before expiration. Some fresh items may have a shorter shelf life upon delivery.
These terms are governed by Saudi Arabian laws. Any disputes will be subject to the competent courts in Riyadh.
Speedi may limit quantities per customer, family, account, or address for promotions or offers. Customers will be notified if limits apply.
Updated terms will be posted on the Speedi app.
15.1 Liability
15.2 Delivery
Delivery is attempted once. If unsuccessful due to customer issues, the product value will be refunded, excluding shipping, handling, and preparation fees.
Customers must provide accurate delivery details and be available to receive the product.
15.3 Returns
Return requests must be submitted within 24 hours of receipt if:
Policy Last Updated: 24/12/2025